Shipping policy

Shipping Policy

StreetPeel currently delivers to addresses within the United Kingdom.

1. Delivery options

The delivery methods currently available on our store are:

Standard Delivery — Free
Royal Mail First Class — £1.99, where available

The delivery methods and charges available for your specific order will be shown at checkout before payment.

2. Processing and dispatch

Many StreetPeel products are cut, prepared or personalised to order.

This means there may be a short processing period before your order is dispatched.

We aim to prepare and dispatch orders as quickly as reasonably possible. Any dispatch estimate shown on the website is an estimate unless we specifically state that it is guaranteed.

3. Delivery times

Delivery times begin once your order has been dispatched.

Postal and courier delivery times can vary depending on location, service availability, seasonal demand and circumstances outside our control.

Unless a different delivery period has been agreed with you, we will deliver goods without undue delay and within the period required by applicable UK consumer law.

4. Personalised and custom orders

Personalised or custom-made products may take slightly longer to prepare because they are produced using information or artwork supplied by you.

Please check all personalisation details carefully before placing your order, as incorrect or incomplete information may delay production.

5. Multiple parcels

If your order contains products with different fulfilment or dispatch requirements, your items may occasionally arrive in separate parcels.

You will not be charged an additional delivery fee unless this has been clearly shown and agreed at checkout.

6. Delivery address

Please check your delivery address carefully before completing your order.

If you notice an error after placing an order, contact us as soon as possible at info@streetpeel.com.

We will try to update the address where possible, but we cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

7. Delayed deliveries

Occasionally, deliveries may be delayed due to postal disruption, severe weather, busy periods or other circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, please contact us at info@streetpeel.com and include your order number.

We will investigate the delivery and take reasonable steps to resolve the issue.

8. Missing parcels

If a parcel appears to be lost in transit, please contact us and we will work with the relevant delivery provider to investigate.

Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with your legal rights, which may include a replacement or refund.

9. Damaged deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Please include your order number and, where helpful, clear photographs of:

The damaged product
The packaging
The shipping label

This helps us investigate the issue and arrange the appropriate solution.

10. Incorrect delivery information

If an order is returned to us because the delivery address supplied by the customer was incorrect or incomplete, we may need to charge the reasonable cost of re-sending the order.

This does not apply where the delivery problem was caused by an error on our part.