Refund policy

1. Refund & Returns Policy

Refund & Returns Policy

We want you to be happy with your StreetPeel order. This policy applies to purchases made through streetpeel.com and does not affect your statutory rights.

Standard, non-personalised items

If you purchase a standard, non-personalised item online, you have the right to cancel your order within 14 days of receiving it.

Once you tell us that you wish to cancel, you then have a further 14 days to return the item to us.

Returned items should be unused, unapplied and, as far as reasonably possible, in the same condition in which they were received.

We may reduce a refund where an item has been handled more than would reasonably be necessary to inspect it.

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Personalised and custom-made items

Products made specifically to your requirements or personalised for you are not covered by the standard change-of-mind cancellation right.

This includes, but is not limited to:

Stickers containing personalised text, names, dates or lap times

Custom social media handle stickers

Stickers produced from artwork or images supplied by you

Other products manufactured specifically to your instructions

This does not affect your statutory rights if a personalised or custom-made item is faulty, damaged, not as described or not what you ordered.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, please contact us at info@streetpeel.com and include your order number.

Where helpful, we may ask you to provide photographs showing the issue.

We will assess the problem and provide an appropriate remedy, which may include a replacement, repair or refund depending on the circumstances and your legal rights.

Refunds

Where a refund is due, it will be issued to the original payment method.

For eligible change-of-mind cancellations, refunds will be processed within the timeframe required by UK consumer law after we receive the returned goods or evidence that they have been sent back.

Where required by law, the standard delivery charge originally paid will also be refunded. Additional costs paid for an upgraded or express delivery service are not normally refundable beyond the cost of the standard delivery option.

How to request a return

Before returning an item, please email:

info@streetpeel.com

Include your order number and the reason for the return.

Returns should be sent to:

StreetPeel

3 The Mill

Kingsbury

B78 2DE

United Kingdom

Please do not send a return without contacting us first, as this helps us identify and process it correctly.